We apologize for the difficulties you are experiencing with your unit. Let's go ahead and perform the following troubleshooting steps to resolve the issue:
- Ensure track is lubricated, please use WD-40 (or any silicone based lubricant).
- Ensure mounting screws are screwed in properly.
- Check that the bearings have not come out.
- Check for any signs of rust on the track
Still need help? Contact us here.