We apologize for the difficulties you are experiencing with your unit. Let's go ahead and perform the following troubleshooting steps to resolve the issue:
- Ensure the track is lubricated with WD-40 or any silicone based lubricant.
- Ensure the mounting screws are screwed in properly.
- Check that the ball bearings have not came out.
- Check for any signs of rust on the track
Still need help? Contact us here.