Thank you for reaching out to simplehuman. We apologize for the difficulties you are having with your mirror.
First, make sure the mirror isn’t tilted at an angle that is out of the sensor range. You must be within 6-8 inches in front of the sensor (dark-tinted window on white outer ring) for the light to turn on. After a short period of inactivity, light will dim and turn off automatically.
To recalibrate your mirror:
- Remove the charger from your mirror.
- Press and hold the power button on the bottom of the unit for 10 seconds, then release.
- Wipe the sensor using rubbing alcohol and a microfiber cloth.
- Make sure nothing is placed in front of the mirror with a minimum 5 feet of clearance.
- Press and hold the power button again for 10 seconds, then release.
- Allow the mirror to sit for 1 minute while it finishes the reset.
Your mirror should now resume normal function.
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