If your mirror is not lighting up and not turning on please try these steps to get your mirror working.
1. Make sure your mirror has been charged:
A green blinking light will confirm the unit is charging. If battery is very low, it may take up to 10 minutes of charging to show green blinking light.
- 4-7 hours for round mirrors
- 30 min-1 hour for compacts
2. Try a new USB cable
3. Try to reset your mirror to resolve the issue:
- Remove the charger from your mirror.
- Press and hold the power button on the bottom of the unit for 10 seconds, then release.
- Wipe the sensor using rubbing alcohol and a microfiber cloth.
- Make sure nothing is placed in front of the mirror with a minimum of 5 feet of clearance.
- Press and hold the power button again for 10 seconds, then release.
- Allow the mirror to sit for 1 minute while it finishes the reset.
Your mirror should now resume normal function.
We would also recommend plugging your unit to charge at this point. While charging, you should see a green blinking light. Once it is fully charged, the light will turn solid green.
Please watch this quick video for a tutorial on resetting your mirror:
You can check out extra tips and troubleshooting steps on our support page:
https://www.simplehuman.com/pages/product-support-list/sensor-mirrors
Still need help? Contact us here.