If you received a gift ordered directly from our site and you would like to return it please start the return using the instructions provided below.
Please contact us here with the following information:
1. Simplehuman order number
2. Please ensure the order date is within 45 days
3. Products can can be returned for merchandise credit only
Unfortunately, we do not process exchanges. We apologize for any inconvenience.
If you do not know the information needed for the return, we recommend getting in touch with the person who gave you the gift so they can provide you details or start a return for you.
For items purchased from other retailers or websites, we recommend getting in touch with the person who gifts you the item so they can start a return with the respective retailer.