We apologize for the difficulties you are experiencing with your sensor pump. Let's go ahead and perform the following troubleshooting steps to resolve the issue:
- Try placing your hand under the sensor about 7 times on the lowest setting to prime the unit.
- Ensure that your hand is placed not too far and directly under the sensor
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Lets try resetting the unit:
a. Press and hold the power button down for 1 second until you see a red light, indicating the unit is turned off.
b. Wipe the sensor lens clean. We recommend using rubbing alcohol and a microfiber cloth to do so.
c. Press and hold the power button down for 1 second until you see a green light, indicating the unit is turned on.
d. Completely cover the sensor window with your finger and tap the power button quickly 3 times. Note that this will make the pump run continuously until the sensor window is uncovered. - Remove the cartridge and inspect it to ensure that the cartridge straw has not fallen out.
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