In light of the increase in holiday sales and supply chain challenges, shipping time frames are abnormally long and not typical. Our carrier partners (FedEx / OnTrac) have informed us that they are having capacity constraints and recent mechanical failures at key sorting facilities, which could potentially add an additional 7-9 days to getting packaged scanned. Please note, because of these delays, it can take up to 7-10 business days to see a tracking update / movement in your order.
The simplehuman team is working around the clock to get all our customer's orders out as fast as possible. In the vast majority of cases, we've shipped your order from our warehouse and are waiting on our carrier partners to get the package moving and scanned in their system. We appreciate your patience during this unprecedented time, and we expect to see normal shipping times very soon.